John O’Connell Featured in The Fintech Times: What Are the Potential Drawbacks of Automating Back-Office Operations?
In this article from The Fintech Times examining how AI can be properly utilized within back-office operations, John O’Connell explains why having personnel overseeing automation in financial firms that employ AI is essential. “One of the highest drawbacks is the risk of trusting AI too much. Back-office operations team members need to maintain a human in the loop to ensure that AI processing of information is accurate.”
